Refund/Exchange Policy

I package my shipments very carefully, but in the unlikely event that an item arrives damaged, please advise me as soon as possible. Arrangements will then be made to retrieve the item and organise a replacement. 

Whilst I’m sure you’ll be delighted with your purchase, if you feel you’ve made the wrong choice, please contact me as soon as possible and return the item in its original (unworn) condition within 14 days. (NB. return shipping is at your expense.) Once the returned item has been received and checked, I’ll forward you a credit note for the value of the product returned so you can purchase something else in exchange.

 

Returns from countries outside Australia can be slow due to shipping times. I strongly recommend that you choose carefully and ask me any questions prior to purchasing to ensure that the item is a ‘keeper’.

I'm always happy to work with you to solve any issues, so please just get in touch!

You can contact me via email - heartandstonejewellery@gmail.com

Thanks!  Mandy